Privacy Policy

Effective date: October 2023

Introduction

Welcome to Energy Utilities.

Energy Utilities (“us”, “we”, or “our”) operates www.energyutilities.com.na (hereinafter referred to as “Service”)

Our Privacy Policy outlines how we collect, use, and protect your personal information when you use our Service. We are committed to safeguarding your privacy and ensuring the security of your personal data. By using our Service, you consent to the practices described in this Privacy Policy.

Information we may collect

We may collect the following personal information from you:

Device information: We may collect information about your device, such as your device type, operating system, and IP address.
Usage information: We may collect information about how you use our website or mobile App(s), such as the features you use and the pages you visit.
Currency selection: We may collect the currency that you select in our mobile App.
Plant cost and plant size cost: We may collect the plant cost and plant size cost that you calculate in our mobile App(s).

How We Use Your Information

We use your personal and non-personal information for the following purposes:

To perform calculations related to Plant Cost and Plant Size based on user input.
To generate documents in PDF format.
To allow users to share documents via WhatsApp, email, Gmail, Google Drive, nearby share, Bluetooth, and Wi-Fi Direct.
To customize our mobile App(s) according to your currency preference.
To provide customer support and respond to your inquiries.
To improve and optimize our website or mobile App's performance.
To ensure compliance with legal and regulatory requirements.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information with trusted third parties who assist us in operating our applications and providing services to you, provided they agree to keep this information confidential. Your information may also be disclosed to comply with legal requirements, enforce our site policies, or protect our or others' rights, property, or safety.

Data Security

We take the security of your data seriously and employ industry-standard security measures to protect your information from unauthorized access or disclosure. However, please be aware that no data transmission over the internet or any wireless network can be guaranteed to be completely secure.

Data Retention

We will retain usage data in anonymous format for as long as required to fulfill the purposes for which it was collected. None of the data can be related to any particular user. When you delete or mobile App(s) or stop using it no more data will be collected from your device.

Future Updates and Integrations

Our website or mobile App(s) may receive updates and integrate new technologies. This Privacy Policy will be updated to reflect any material changes to our data practices. You will not be notified of these changes, however your continued use of our website or mobile App(s) will signify your acceptance of the updated policy.

Disclaimer

The calculations and information provided by our website or mobile App(s) are for informational purposes only. We make no warranties or guarantees regarding the accuracy, completeness, or suitability of the information. Your use of our website or mobile App(s) and any reliance on the calculations are at your own risk. We are not responsible for any financial decisions you make based on the data and calculations generated by our website or mobile App(s).

Waiver

By using our website or mobile App(s), you agree to waive any claims against Energy Utilities arising from the use or misuse of our mobile App(s), including but not limited to data loss, inaccuracies, or damages.

Indemnity Clause

You agree to indemnify and hold Energy Utilities harmless from any claims, damages, losses, or liabilities, including legal fees, arising out of your use of our website or mobile App(s), violation of this Privacy Policy, or any applicable laws and regulations.

Cookies and Analytics

Our website or mobile App(s) may use cookies and similar tracking technologies to enhance your user experience. We may also use third-party analytics tools to collect and analyze data regarding your use of our website or mobile App(s) for the purpose of improving our services.

Third-Party Links

Our website or mobile App(s) may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party websites or services. We encourage you to review their privacy policies before using their services.

Children's Privacy

Our website or mobile App(s) are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe that we have unintentionally collected personal information from a child under 18, please contact us to have it removed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated. We recommend reviewing this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at info@energyutilities.com.na

By using the Energy Utilities, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.

Energy Utilities reserves the right to modify this Privacy Policy as needed, and any updates will be posted on our mobile App(s) or website. It is your responsibility to stay informed about any changes.

Last Updated: October 2023

Thank you for trusting us.